Frequently Asked Questions

Orders & Delivery

When will my order be shipped?
Orders are processed immediately upon placement. Shipping times vary by location and method:

  • Standard shipping: 4–14 business days (international)

  • Express shipping: 2–12 business days
    Delivery times include both production and shipping. These are estimates, not guarantees.

Where are orders produced?
Our partner, Gelato (https://www.gelato.com/), operates over 140 local production hubs across 32 countries. Over 85% of orders are produced in the same country as delivery, reducing shipping times and carbon footprint.

Why is local production important?

  • Faster deliveries

  • Reduced environmental impact

  • Reliable fulfillment backed by Gelato’s 4.7/5 Trustpilot rating


Product Uniqueness

What makes Ilgary Studio products unique?

  • All quotes are original works by our designer, Caelvian Vale

  • Each piece blends poetry with minimalist apparel design

  • Copyright protected: Quotes are exclusive to Ilgary Studio

Who is Caelvian Vale?
Caelvian Vale is a poet and designer whose words inspire all Ilgary Studio creations, transforming verse into wearable art.


Apparel Quality

Which apparel brands do you use?
We partner with premium names like Bella+Canvas, AS Colour, Next Level, and Stanley/Stella — chosen for fit, comfort, and long-lasting quality.


Print Quality

What printing technology do you use?
All designs are printed via Direct to Garment (DTG) technology using Gelato’s global print network. DTG allows:

  • High-resolution, photo-quality prints

  • Unlimited colors at no extra cost

  • Eco-friendly water-based inks

  • No minimum order quantities

How durable are the prints?
Vibrant, professional-grade prints with sharp detail, tested for long-lasting wear and wash resistance.


Returns & Exchanges

Can I return my order?
Yes, returns are accepted within 30 days of delivery. Items must be unused and in original packaging.

How does the return process work?

  1. Contact customer support

  2. Receive a prepaid return label

  3. Ship the item back

  4. Refund processed in 5–7 business days


Payments

What payment methods do you accept?
We accept all major credit and debit cards.


Products

Are Ilgary Studio products authentic?
Yes, all products are 100% authentic and covered by warranty. We do not sell counterfeits.

When will out-of-stock items be restocked?
Estimated restock times appear on product pages. Customers can opt-in for notifications when items become available again.